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Cancellation and Refund Policy 

Your health and the health of all of our clients matters to us. To ensure that all of our clients are treated fairly and are able to receive treatment in a timely manner, FloLo Holistic asks that you provide at least 24-hours notice if you need to change, reschedule or cancel your appointment. If you change or reschedule your appointment without providing us with 24-hours advance notice or fail to keep your appointment (no-show) you will be charged 50% of the price of your booked service.

To change or cancel an existing appointment, please contact us at [email protected] or (212) 600-0220.  Thank you for your consideration and understanding. 

Services Refund Policy 

All sales for services are final. We unfortunately cannot offer refunds to any used or unused service, packages or series. 

Online Return Policy

All online purchases of services are final. We do not offer refunds for any online purchases.

Pre-paid services

Pre-paid services are maintained in your account for one year and can be scheduled at any time until then.