Policies
Refund & Cancellation Policies
Refunds: All purchases are final and non-refundable.
All sessions must be used within one year of purchase date.
Cancellations: Provide a 24 hour notice if you need to change, reschedule, or cancel your appointment or class via email or phone:
info@floloholistic.com
(212)-600-0220
Membership Cancellation Policy: Monthly Memberships may be cancelled at any time with 30 days notice. No refunds for memberships after the month or the membership period has begun.
Late Cancel/No Show: $35 fee for each booked healing room service and $65 fee for practitioner based services (Acupuncture, Massage, Cupping Therapy and Facials).
Late Cancel/No Show (Prepaid Services): Your services will be lost and not usable in the future.
Late Cancel/No Show (Classes): Drop-in classes, including discounted pricing options, will be lost and not usable in the future. These lost sessions are not eligible for refunds.
Late Arrivals: Receive a deduction of your service time and have the remaining amount of time duration left to use.